FAQs
PRODUCT INFORMATION
Q: What’s unique about your caps and apparel?
A: Our caps and apparel feature built-in fun! Whether it’s hidden dares, games, or interactive activities, each item is designed to create laughter and bring people together.
Q:What’s the difference between a mystery bag and choosing the dare?
A: The mystery bag adds an element of surprise, with dares revealed only after you open it. If you prefer, you can skip the surprise and select a dare of your choice!
Q: Are the dares or activities random?
A: Yes! If you pick the Mystery Bag, each item includes a surprise element at random. However, if you prefer, you can choose the dare from a selection of fun themes for a personalized experience!
Q: Do your caps come in different sizes?
A: Our caps are one-size-fits-most with adjustable straps for a comfortable fit.
Q: Are your products unisex?
A: Yes, most of our caps and apparel are designed to be unisex, suitable for anyone looking to add a bit of fun to their wardrobe!
Q: Do you have seasonal or limited-edition collections?
A: Yes! We frequently release seasonal and limited-edition items, so keep an eye on our website for the latest drops.
Q: Do you offer bulk orders for events or parties?
A: Absolutely! Contact us at Wholesale@laughingpieces.com directly for bulk order inquiries, and we’ll be happy to assist.
Will I get a duplicate dare if I order multiple mystery bags?
A: We strive to include unique dares in each mystery bag. However, duplicates are possible, especially with larger orders.
Q: Can I mix mystery bags with chosen dares in one order?
A: Absolutely! You can include both mystery bags and pre-selected dare items in your order for a mix of surprises and planned fun.
Q: Are there any safety precautions for the dares?
A: While our dares are lighthearted and fun, we encourage everyone to exercise common sense and prioritize safety when participating.
Q: Do you restock sold-out items?
A: Popular items are often restocked, but limited editions may not return. Follow us on social media or sign up for our newsletter for updates.
PAYMENT & ORDERING
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, AMEX), PayPal, and select digital wallets such as Apple Pay and Google Pay.
Q: How do I place an order?
A: Simply browse our website, select your favorite items, choose your size or style, and add them to your cart. Then proceed to checkout to complete your purchase.
Q: Can I cancel or change my order after placing it?
A: Orders can be changed or canceled within 24 hours of placing them. Contact us immediately at contact@laughingpieces.com if you need to make adjustments.
Q: Do you offer discounts or promotions?
A: Yes! We often run seasonal promotions and offer discounts for first-time buyers or bulk orders. Check our website or subscribe to our newsletter for updates.
Q: How do I apply a discount code?
A: Enter your discount code during checkout in the designated field, and the discount will be applied before payment.
Q: Will I receive a confirmation after placing an order?
A: Yes, you’ll receive an email confirmation with your order details. If you don’t see it, check your spam/junk folder or contact us.
Q: Can I order from outside my country?
A: Yes, we offer international shipping! Please note that shipping costs and delivery times may vary based on yourlocation.
Q: Do you have a minimum order amount?
A: No minimum order is required. Order as much or as little as you like!
Q: How do I track my order?
A: Once your order is shipped, we’ll send you a confirmation email with tracking details.
Q: How long does it take to process an order?
A: Orders are typically processed within 1–2 business days. You’ll receive an email once your order is on its way!
RETURN
Q: What is the return policy for Laughing Pieces?
A: We want you to love your purchase! Returns must be initiated within 14 days of delivery. The items must be unused, unworn, and in their original packaging with tags intact. Please note, personalized, custom-made, and final sale itemscannot be returned or refunded.
Q: How do I process a return?
A: To process a ruturn you can simply fill out the Return Form or email us at return@lokitacharms.com your order number and reason for return.
Q: Can I exchange my item?
A: Exchanges are only available for damaged or defective items. If you receive a defective item, please reach out to us, and we’ll assist you with the exchange process.
Q: Are sale items returnable?
A: Items purchased on sale or clearance are final sale and cannot be returned or exchanged unless they are damaged upon arrival.
Q: How long does it take for my refund to be processed?
A: Refunds are processed to the original payment method. It may take 5–10 business days for the funds to appear, depending on your bank or payment provider. Credit card refunds may take an additional billing cycle to show on your statement. If you don’t see your refund after this time, please check with your bank or card provider.
Q: What if I receive a damaged or incorrect item?
A: If you receive a damaged or incorrect item, please contact us within 14 days of delivery, and we’ll provide a replacement or full refund at no additional cost.
For full details, please review our Return Policy
SHIPPING
Q: Where do you ship to?
A: Currently, we only ship to all 50 states within the United States. Stay tuned as we work on expanding our shipping options in the future!
Q: How much does shipping cost?
A: Shipping costs vary depending on your location and the shipping method chosen at checkout. Free shipping may be available for orders over a certain amount—check our website for details.
Q: How long does shipping take?
A: Standard shipping typically takes 3–7 business days within the U.S. depending on your location. Expedited shipping options are also available.
Q: Can I change my shipping address after placing an order?
A: If your order hasn’t shipped yet, contact us immediately to update your shipping address. Unfortunately, once an order is shipped, we cannot make changes.
Q: What happens if my package is lost or damaged during shipping?
A: If your package is lost or arrives damaged, please contact us right away. We’ll work with the carrier to resolve the issue and ensure you receive your order.
Q: Do you offer free shipping?
A: Free shipping is available on qualifying orders. Check our website or promotions page for current offers.
Q: Can I place an order over the phone?
A: Currently, all orders must be placed online through our website for security and accuracy.
Q: Can I order multiple items and ship them to different addresses?
A: To ship items to different addresses, you’ll need to place separate orders for each destination.
Q: What happens if I accidentally order the wrong item?
A: Contact us as soon as possible, and we’ll do our best to adjust your order before it ships.